Returns & Refunds

Extended Returns
 

Given we've had to temporarily close some of our stores in line with government guidance, we're giving you a little longer to return any unwanted purchases. All items purchased since October 15th 2020 can be returned by 31st March 2021 for a refund or exchange, with the original receipt (including sale items)

WAYS TO RETURN

ROYAL MAIL Attach the pre-printed Royal Mail label from your Despatch Note and take to a Post Office. Please ensure you obtain proof of purchase. If you do not have a pre-paid returns label then our customer services team can send you one or you may return (at your own expense) to: Crew Clothing Returns, Torque Logistics, Martland Park, Challenge Way, Wigan, WN5 0LD   Complete the returns form on your Despatch Note and enclose within the parcel Your return will be processed within 10 working days of receipt

Free with pre-paid label

DPD PARCEL SHOPS Return through DPD's store network of over 6,000 local Shops (including the Collect+ store network) Complete the returns form on your Despatch Note and enclose within the parcel Print a label by clicking the link and following the instructions   Open 7 days a week, early until late Your return will be processed within 7 working days of receipt

£1.00 Start a return

CREW STORE Return to your local Crew store               No printer required, simply take proof of purchase for a refund or exchange Your return will be processed and refunded immediately

FREE

RETURNS AND REFUNDS

• Unless faulty, we are unable to accept the return of  underwear.                                                    
• Swimwear is only returnable if unworn, with the hygiene strip and original labels in place.                        
• If exchanging items and the value of the new item is less than that of the one you are returning, we will refund the difference via the original payment method.                                                                            
• If exchanging items and the value of the new item is greater than that of the one you are returning, additional payment will be required.                                                                    
• Where payment has been made via PayPal,If the new item you would like is of greater value, a new order will be required.                                                                                                          
• Replacement items will be sent free of additional delivery charges.                                                                                                        
• If returning a single item to us from an order placed under a multi-buy offer, this may be exchanged for an alternative product included in the same offer. Alternatively the balance refunded will take into account the undiscounted price of the retained item/s.                                                             
• In cases where Crew Clothing items have been purchased elsewhere, from a Department Store or independent stockist, we are unable to issue a refund/exchange.                                                                                                                        
• If you’ve lost your receipt or despatch note, we can exchange items at the current selling price only.                                                                                                                   
• Please also note your right to cancel